Questions about refunds and returns
Can I return a personalised print if I change my mind?
Your print is personalised with your artwork, so the usual change-of-mind return right does not apply. This does not affect your rights if it arrives faulty, damaged or not as described. Please check your design carefully before purchasing.
What if my print arrives damaged or there is a problem with it?
Use the support details in your order confirmation to report the problem. Include your order reference, a description of the issue and photos of the print and packaging.
What if I notice a spelling mistake after ordering?
Use the support details in your order confirmation as soon as possible to ask whether your order can still be changed. Changes may not be possible once production has started, so check all lettering carefully in Final Preview before purchasing.
How do I request a refund?
For a print purchase, use the support details in your order confirmation. Include your order reference and explain the issue. You’ll be advised of the next steps and any return instructions. For help with the Travel Art app, contact us through Help & Support.
How long does a refund take to appear?
Once a refund has been issued, the time it takes to appear depends on your bank or payment provider. If it hasn’t appeared within the timeframe you were given, use the support details in your order confirmation to follow up.
How do I return a faulty print?
Use the support details in your order confirmation before sending anything back. You’ll be told whether a return is needed and given instructions for arranging it. Follow those instructions and keep your proof of postage.